Returns and Exchanges

When you placed your order we sent you an order confirmation email. Please print this email and pack it with the item you would like to return and post it to us at:

Funkear Returns
Unit F11 101 Rookwood Rd 
Yagoona, NSW 2199
Australia

If the return is due to a faulty or incorrect item, include the original receipt of postage costs inside the box, and we’ll happily cover it. If it’s a change of mind or size, unfortunately we can’t cover the postage cost.

7 Day Trial

At Funkear we want you to love your product, therefore we are proud to offer a 7 day trial period.  If you’re headphones are not what you expected you can return them within 7 days for store credit.

Please note that not all headphones are eligible for the 7 day trial period. We are unable to take back ear buds, limited edition headphones, sale items or any products with destructible packaging. Also, all headphones must be returned with the packaging and all accessories in good condition. Please contact us at info@funkear.com.au if you want to confirm a headphone falls into the 7 day trial category or you have any questions.

If you would like to return headphones during the trial period please contact our team at info@funkear.com.au within 7 days of receiving your goods. Once the return is processed our quality control team will assess the headphones, packaging and accessories then issue your store credit.

Please note that products must be in the state you received them. A small 10% restocking fee on the entire value of the order will be applied when returning the goods to us.

Please also note: original packaging must be returned in the same conditions in which they were received, when returning they must be protected. Under no circumstances will we issue a credit if labels, adhesive tape or pouches were to have been taped or applied on the box, in that case we will automatically return the package to the sender.

All headphones received back during the trial period are placed on our website as ex-demo models. Under no circumstance would we ever sell a used product as brand new.

30 Day Change of Mind

At Funkear we want you to be happy so we are making buyer’s remorse a thing of the past.  All purchases will come with a 30 day no questions asked return policy. So long as you follow these 2 simple rules.

1. The return is made within 30 days from the date of purchase.
2. The product is unopened with all the packaging in the condition you received it in.

Once the return is processed our quality control team will assess the headphones, packaging and accessories then issue your store credit.

Please note that products must be in the state you received them. A small 10% restocking fee on the entire value of the order will be applied when returning the goods to us.

Please also note: original packaging must be returned in the same conditions in which they were received, when returning they must be protected. Under no circumstances will we issue a credit if labels, adhesive tape or pouches were to have been taped or applied on the box, in that case we will automatically return the package to the sender.

Please also note: that not all headphones are eligible for the 30 day change of mind return. We are unable to take back limited edition headphones or sale items. Please contact us at info@funkear.com.au if you want to confirm a headphone falls into the 30 day change of mind category or have any questions.

Faulty Goods

Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us and we will send you a replacement item. In case we are out of stock, our Customer Service team will call you to give you the option of receiving store credit or a refund.

Defective items must be returned to Funkear within 14 days of the purchase date to be eligible for replacement. In some cases, depending on the fault, certain products may need to be returned to the manufacturer for inspection. Because we know it’s no fun to miss out on something you love, please trust that we will do our best to replace your item with the same item originally purchased and as soon as possible.

Warranties

All products have a 12 month manufactories warranty unless otherwise stated. If you believe your item has suffered a warranty issue please return your product with your order confirmation email and our quality control team will assess your issue and provide a replacement product. In some cases, depending on the fault, certain products may need to be returned to the manufacturer for inspection. Because we know it’s no fun to miss out on something you love, please trust that we will do our best to replace your item with the same item originally purchased and as soon as possible.

Returns Process

If for any reason you would like to return your product to us please follow the simple steps below:

1. Contact customer service who will provide you will and Exchange and Return Slip.
2. Complete the Exchanges & Return provided & enclose it with your return merchandise. Be sure to complete all fields to ensure prompt turn around. 
3. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged. If the return is due to a faulty or incorrect item, include the original receipt of postage costs inside the box, and we’ll happily cover it. If it’s a change of mind or size, unfortunately we can’t cover the postage cost.
4. Make sure you cover or remove original shipping label and address your order to our warehouse which is:
   
   Funkear Returns
   Unit F11 101 Rookwood Rd 
   Yagoona, NSW 2199
   Australia.
   
   
5. Attend your local Post Office and send to the above address. For security and peace of mind, we strongly suggest insured registered post as Funkear is not liable for lost return parcels.
6. Once received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible. So you are kept informed, we will send you an email confirming your exchange or refund, and how it is being handled.

Faulty Returns Needing Repair

1. If you have a faulty item that you would like repaired, please follow the simple steps of a normal return as shown above.
2. Please make sure you enclose your original invoice, along with a description of the fault. Please contact us at info@funkear.com.au if you need a new copy of the invoice.
3. Once received in our warehouse, we will inspect and send the goods onto the manufacturer. The manufacturer will then issue a refund or repair the goods. We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed.
4. Please allow approximately two weeks for the processing of your faulty return once received. Contact will be made by email informing you of the RA Number and all relevant details. Once returned to us by the manufacturer, we will post the item back to you the same day.
5. If an order is deemed faulty, we will gladly reimburse the return postage. This includes postage only; packaging is at an additional cost to you. For further in depth information on warranties and faulty items, please contact our customer service team.

Return Terms and Conditions

All items returned for refund or exchange must be returned in the original condition (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty).

The Funkear returns department operates Monday-Friday. Once your order is received in our warehouse, we will inspect and process the goods within 24 hours. We will inform you by email when your transaction is being processed. .

Please note that Returns or Exchanges can be made in person at any Funkear store. Please contact customer service if you have special requirements regarding this.

Funkear cannot accept COD deliveries.

Please note that if you are wanting to exchange or return boxed goods, they must be returned to Funkear in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

Funkear Returns
Unit F11 101 Rookwood Rd 
Yagoona, NSW 2199
Australia.

If you have any further questions, please contact customer service on:

Email: info@funkear.com.au
Phone: (+612) 8810 4907